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Terms & Conditions


All reservations require credit card details and deposit of 1 night upon booking with full payment due 30 days prior to arrival.

During PEAK Season, 100% prepayment is required upon booking.

A 1.15% surcharge will apply to the total amount for payment made by Visa and Mastercard. (American Express and Diners Club are not accepted).

Transaction Currency is Australian Dollar (AUD). All on-line credit card charges will be processed in Australian Dollars (AUD).


Cancellations within 30 days of arrivals are non-refundable.
Amendment of dates and/or reduction of room nights is a classed as a cancellation.

Off Peak Season:

  • Bookings made and/or cancelled more than 30 days prior to arrival will receive a full refund.
  • Bookings made and/or cancelled less than 30 days prior to arrival will no refund will be given.

Peak Season (Australian School Holidays, Easter Holidays and Christmas and New Year Day holidays):

  • Bookings made and/or cancelled more than 30 days prior to arrival will be charged with the average total value of 1-night accommodation rate.
  • Bookings made and/or cancelled less than 30 days of arrival, no refund will be given.

No Shows:

  • No refunds if there is no show on the day of arrival/ check in. Full value of booking will be charged.

Enhancements, package inclusions and tours:

  • Prior to arrival day, cancellation policies for any enhancement items, package inclusions and/or tour services apply as per rate categories stated above.
  • Enhancement items and package inclusions not utlised are non-refundable
  • Once arrival at the resort, there will be no refunds for cancellation of tour services booked as part of the enhancement items and/or package inclusions unless a tour service is cancelled by resort management due to tide and/or weather conditions .
  • No refunds will be given for any tour services booked witinin 24 hours of tour departure date or failure to board the tour.

Security Deposit on Check In

A Credit Card is required upon check-in for pre-authorisation of $100 per day plus $200 security deposit with a maximum of $500.
In the event no credit card is available, full payment and a bond deposit of $100 per day and $200 bond is required.

Pre - Transfer Information

To ensure that sufficient time is available for ticketing, luggage collection and vehicle parking please arrive at your transfer point (Mainland Reception, River Heads Shopping Village, Shop 7, 54 Ariadne Street, River Heads) approximately 45 minutes prior to your departure time.

Porterage, Luggage Handling & Weight Policy

Due to Australian Workplace Health & Safety requirements, the maximum acceptable weight for any single piece of luggage is 25 kgs.

Bags weighing 20+ kgs will be tagged with a fluoro tag to indicate heavy luggage and that care must be taken when handling.

Where guests are required to pack down luggage over 25 kgs, bags are available for sale from the Mainland Terminal.

Each guest may check-in free of charge two (2) items of luggage each piece weighing no more than 25 kgs.

Additional items to be checked-in will incur a handling fee of $10.00 per item.

Where guests refuse to pack down or are not happy to pay excess charges for luggage over 25 kgs, the guest will be asked to carry their own luggage at all transportation points: on and off boat/s; along jetty; to accommodation and repeat all procedures at departure time.

Caring For Wheelchair-Bound Guest During The Transport Process

For their safety, wheelchair-bound guests will travel on barges rather than ferries/catamaran. Wheelchair-bound passengers may book their vehicle onto the barge at the same rate as the Ferry/Catamaran Transfers (i.e. ferry transfer rate x number of guests travelling).

Should they not have a vehicle, we will provide transport from River Heads in one of our vehicles on the barge and unload them at Kingfisher Bay Resort.

Check In & Check Out

Check In at the resort is from 2:00 PM on day of arrival. Departing guests are asked to vacate rooms by 10:00 AM on day of departure.

All prices and inclusions are subject to change without notice. Seasonal variations apply. Package inclusions not used are not refundable.